Privacy Policy

1. Who We Are

843 GENESIS LLC ("Company," "we," "us," or "our") operates the website 843genesis.com and provides roll-off dumpster rental services in the North Charleston, SC area. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website or book our services.

Questions? Contact us at 843genesis@gmail.com or (843) 751-9162.

2. Information We Collect

2a. Information you provide directly

• Full name, email address, phone number, and service address
• Payment card information (processed securely by Square — we do not store raw card numbers)
• Delivery date, rental preferences, and any notes you submit
• Messages you send via our contact or SMS consent forms

2b. Information collected automatically

• IP address, browser type, and device information
• Pages visited, referral source, and session duration
• General location (city/region) inferred from IP address

3. How We Use Your Information

We collect customer phone numbers solely to communicate regarding quotes, bookings, scheduling, customer service, and promotional offers when consent is given. Specifically, we use your information to:

• Process and fulfill your dumpster rental order
• Send booking confirmations and service updates via email and SMS
• Calculate delivery distance and provide accurate pricing
• Create and manage your account in our CRM system
• Respond to questions or support requests
• Improve our website and services
• Comply with legal obligations

4. SMS / Text Message Communications

843 GENESIS LLC only sends SMS messages to users who explicitly opt in through the chat widget on this website or by checking the optional SMS consent checkbox during the booking process. Consent is not inferred — it is affirmative and opt-in only.

SMS messages we send may include:

• Quote responses and booking confirmations
• Delivery scheduling and time-window reminders
• Pickup notifications and service updates
• Customer care support responses
• Occasional promotional offers (only when consented)

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and most major US carriers. Carrier liability is not assumed by 843 GENESIS LLC.

5. Third-Party Service Providers

We share data with the following trusted providers only as necessary to operate our business:

6. Data Retention

We retain your order and contact information for as long as necessary to provide services, resolve disputes, and comply with legal obligations — typically up to 5 years for financial records. You may request deletion of your personal data at any time (see Section 7).

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Opt out of SMS at any time by replying STOP

To exercise any of these rights, contact us at 843genesis@gmail.com. We will respond within 30 days.

8. Security

We use industry-standard security measures including TLS encryption, secure payment tokenization via Square, and restricted access to customer data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take all reasonable steps to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

10. Contact Us